The Tennessee Child Care Online Training System (TCCOTS) help desk schedule hours 8:00 am to 4:30 Monday through Friday. The help desk phone number is  (615) 277-1696, please call if you're having trouble with the online training.

It may be best to send an email to, with a detailed description of the problem. Please note the full name of the individual experiencing the problem and a description of the problem.  

If you need help registering for the TCCOTS system, please watch our tutorial video on YouTube.