The Tennessee Child Care Online Training System (TCCOTS)  help desk schedule hours are 7:30 am to 6:00 pm Monday through Wednesday and Thursday 7:30 to 5:30. Our office is closed on Fridays. The help desk phone number is  (615) 277-1696, please call if you're having trouble with the online training.

You may also send an email to with a detailed description of the problem. Please note the full name of the individual experiencing the problem and a description of the problem.  

If you need help registering for the TCCOTS system, please watch our tutorial video on YouTube.