The Tennessee Child Care Online Training System (TCCOTS) Helpdesk schedule hours are 8:00 am to 4:30 pm Monday through Friday The phone number is (615) 277-1696.  

You may also send an email to with a detailed description of the problem. Please note the full name of the individual experiencing the problem and a description of the problem.  

If you need help registering for the TCCOTS system, please watch our tutorial video on YouTube.