The Tennessee Child Care Online Training System summer (TCCOTS) Helpdesk schedule hours are 7:30 am to 6:00 pm Monday through Wednesday and Thursday 7:30 to 5:30 The phone number is (615) 277-1688 (Preferred) (615) 277-1696.  

You may also send an email to with a detailed description of the problem. Please note the full name of the individual experiencing the problem and a description of the problem.  

If you need help registering for the TCCOTS system, please watch our tutorial video on YouTube.